Jadwal Training 2016

Call Centres

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – Pasti Jalan

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY – Pasti Jalan

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel Ibis, Yogyakarta | 03 – 04 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 05 – 07 September 2016 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 10 – 11 September 2016 (Jadwal weekend) | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 13 – […]

PROFESIONAL CALL CENTER OFFICER – Pasti Jalan
By October 29, 20150 Comments Read More →

PROFESIONAL CALL CENTER OFFICER – Pasti Jalan

PROFESIONAL CALL CENTER OFFICER Graha Mustika Ratu, Jakarta | 02 November 2015 | 09.00 – 17.00 WIB | RP. 1.600.000,-   Petugas call center jelas merupakan ujung tombak perusahaan di jajaran depan (front liners) yang turut menentukan kesuksesan usaha. Walaupun produk atau jasa sebuah perusahaan sudah unggul, perusahaan masih perlu memperhatikan mutu pelayanan antara lain melalui […]

Posted in: Call Centres, Jakarta
Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING

Improving Quality of Interaction & Handling Customer Complaint – ALMOST RUNNING

Improving Quality of Interaction & Handling Customer Complaint Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 13 – 14 August 2015 | Rp. 4.625.000 – ALMOST RUNNING Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 08 – 09 October 2015 | Rp. 4.625.000  Aryaduta Hotel Semanggi / Swiss-Belhotel, Jakarta | 10 – 11 December 2015 | Rp. 4.625.000     Memahami Kepuasan Pelanggan (Customer Satisfaction) […]

Excellent Call Center Officer – PASTI JALAN

Excellent Call Center Officer – PASTI JALAN

Excellent Call Center Officer Hotel Ibis, Yogyakarta | 20 – 22 April 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 27 – 29 April 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 04 – 06 Mei 2015 | Rp 5.900.000,- per peserta Hotel Ibis, Yogyakarta | 11 – 13 Mei 2015 […]

Receptionist & Telephone Operator – PASTI JALAN
By November 8, 20130 Comments Read More →

Receptionist & Telephone Operator – PASTI JALAN

Effective Receptionist & Telephone Operator Graha Sejahtera Mandiri, Jakarta | 11 Nopember 2013 | Rp. 950.000,-/ peserta – PASTI JALAN Graha Sejahtera Mandiri, Jakarta | 30 Desember 2013 | Rp. 950.000,-/ peserta A receptionist plays an important part in company because she is a representative of company image. Through receptionist, customer for the first time […]

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY

EXCELLENT RECEPTIONIST & TELEPHONE COURTESY Hotel/Office Building, Jakarta | 26 Agustus 2013 | Rp. 1.500.000,- Hotel/Office Building, Jakarta | 30 September 2013 | Rp. 1.500.000,- Hotel/Office Building, Jakarta | 04 Oktober 2013| Rp. 1.500.000,- Hotel/Office Building, Jakarta | 19 Nopember 2013 | Rp. 1.500.000,- Hotel/Office Building, Jakarta | 12 Desember 2013| Rp. 1.500.000,- A receptionist […]

Techniques And Ethics Telephone For Call Centre Agent

Techniques And Ethics Telephone For Call Centre Agent

Techniques And Ethics Telephone For Call Centre Agent Jakarta | 11 – 12 Juli 2013 | Rp. 3.500.000,- Jakarta | 03 – 04 Oktober 2013 | Rp. 3.500.000,-     The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program […]

Posted in: Call Centres
SUCCESSFUL TELESELLING SKILLS

SUCCESSFUL TELESELLING SKILLS

SUCCESSFUL TELESELLING SKILLS Graha Mustika Ratu, Jakarta | Senin, 8 Juli 2013 | RP. 1.500.000,-     Teleselling merupakan salah satu teknik penjualan yang banyak digunakan dewasa ini. Dengan segala kelebihan dan kekurangannya, teleselling memberikan porsi cukup besar dalam sukses penjualan, baik untuk penjualan barang maupun jasa. Oleh karena itu, diperlukan keterampilan dan kemampuan menelepon yang baik oleh […]

Improving Quality of Interaction & Handling Customer Complaint

Improving Quality of Interaction & Handling Customer Complaint

Improving Quality of Interaction & Handling Customer Complaint Five Star Hotels*, Jakarta  | 30 – 31 May 2013 | Rp 6.000.000,- Five Star Hotels*, Jakarta  | 25 – 26 June 2013 | Rp 6.000.000,- Five Star Hotels*, Jakarta  | 27 – 28 August 2013 | Rp 6.000.000,- Five Star Hotels*, Jakarta  | 07 – 08 October 2013 | Rp 6.000.000,- Five Star Hotels*, […]

INTERACTION AND TELEPHONE COURTESY (IMPROVE TELEPHONE SKILL/ CALL CENTER)

INTERACTION AND TELEPHONE COURTESY (IMPROVE TELEPHONE SKILL/ CALL CENTER)

INTERACTION AND TELEPHONE COURTESY (IMPROVE TELEPHONE SKILL/ CALL CENTER) Yogyakarta | 13 – 15 June 2013 | Rp 5.500.000/person Yogyakarta | 5 – 7 September 2013 | Rp 5.500.000/person Yogyakarta | 14 – 16 November 2013 | Rp 5.500.000/person PENDAHULUAN: Begitu banyaknya pelanggan lari dari bisnis anda dan begitu banyak ketidakpuasan/komplain dari pelanggan yang tidak […]